Privacy notice

This privacy notice explains how Koninklijke Ahold Delhaize N.V. (“Ahold Delhaize”, “we”, “us” and “our”) collects and uses your personal data when you visit our website www.aholddelhaize.com.  

We recommend that you read this notice carefully to understand how we use your personal data. If you have any questions after reading this notice, please contact us at dataprotection@aholddelhaize.com. 

We may update this notice from time to time. This version was published on April 29th, 2021. 

What types of personal data do we use, and for what purposes do we use your personal data? 

Webcasts 

We may process the following information when you register for one or more financial webcasts:  

• Full Name
• Email address
• Company Name
• Job Title
• Country
• Type of participants (analyst, investor, media, etc)

We process this data for our legitimate interest to communicate with you, specifically in order to allow you to access the webcast(s) for which you register.  

Press releases  

We may process the following information when you register to receive our press releases:  

• Full Name
• Email address
• Company/organization 
• Function preference (media, analyst, investor, retail, private investor, etc)

We process this data with your consent. You may unsubscribe at any given time.  

Wall of fame  

We may process the following information that you shared with us to be included on our security wall of fame:   

• Full name 
• Nickname 
• Link to your social media account(s)/personal website

We process this data only when you have shared this with us and have given your consent for publication on the wall of fame. You may withdraw your consent at any given time, after which we will remove your data from the wall of face.   

Who has access to your personal data? 

We may share your personal data with the following parties: 

• Third parties acting on our behalf (processors). In such cases, these third parties may only use your personal data for the purposes referred to above and only in accordance with our instructions.
• Associates in departments engaged with the service(s) indicated in the privacy notice for the specific system or application you use may have access to your personal data, but only if it is strictly necessary for the performance of their task. In such a case, access will be granted only if necessary for the purpose(s) described in the privacy notice for the specific system or application you use and only if the associate is bound by an obligation of confidentiality.

If required to do so by law or court order, for example with law enforcement agencies or other governmental agencies. 

For how long will we keep your personal data? 

We retain your personal data for a limited amount of time and we will delete or anonymize this information after it is no longer necessary for the purposes of the processing. 

Webcasts: Data will be kept for a period of 2 years after which it will be deleted. 

Press releases: until you unsubscribe from receiving press releases.  

Wall of fame: for as long as we retain the wall of fame page, unless you withdraw your consent in which case we will delete your data from this page.  

How do we secure your personal data? 

We have taken appropriate technical and organizational measures to protect your personal data against accidental or unlawful processing by ensuring that: 

• your personal data is protected against unauthorized access or modification;
• the confidentiality of your personal data is assured;
• the availability of your personal data will be maintained;
• vendors have received instructions on how to protect your personal data;
• personnel are trained to treat your personal data in a secure way; and
• actual or suspected data breaches are reported in accordance with applicable law.

Where do we process your personal data? 

Ahold Delhaize is a global organization with headquarters in the Netherlands. Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers. 

In some cases, your personal data may be transferred to a country outside the European Economic Area (“EEA”). 

Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as contractual measures (Standard Contractual Clauses) to safeguard the protection of your personal data. The templates for these Standard Contractual Clauses are issued by the European Commission and are available here. Alternatively, you can contact dataprotection@aholddelhaize.com to obtain a copy of these Standard Contractual Clauses.  

How to exercise your rights 

You can request to access, rectify, erase or restrict personal data that you have previously provided to us. You can also object to our use of your personal data or, where we process personal data based on consent, withdraw your consent. Furthermore, in certain circumstances you can request to receive an electronic copy of your personal data for the purposes of transmitting it to another company (data portability). We explain each of these requests below. In each case, please send an email to dataprotection@aholddelhaize.com if you would like to exercise any of your rights. We will respond to your request consistent with applicable law. 

Access 

You are entitled to request access to the personal data we hold about you and to learn details about what data we collect and for what purpose we use it. 

Rectification 

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it. 

Erasure 

In certain circumstances, you have the right to ask us to erase your personal data, for example where the personal data we collected is no longer necessary for the original purpose or where you withdraw your consent. However, this will need to be balanced against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations. 

Restriction of processing 

In certain circumstances, you are entitled to ask us to temporarily stop using your personal data, for example where you think that the personal data we hold about you may be inaccurate or where you think that we no longer need to use your personal data.  

Data portability 

In certain circumstances, you have the right to ask that we transfer personal data that you have provided to us, to you or to a third party of your choice. 

Objection 

You have the right to object to processing, on grounds particular to your situation and where the processing is based on our legitimate interests. Unless we have a compelling legitimate ground for the processing, we will no longer process the personal data on that basis when you file an objection. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary personal data for that purpose. 

Withdraw consent 

We may ask for your consent to process your personal data in specific cases. When we do this, you have the right to withdraw your consent at any time. 

What if you have other questions? 

If you would like to contact us about the processing of your personal data, please send an email to dataprotection@aholddelhaize.com. Alternatively, you have the right to lodge a complaint with a data protection authority for your country or region, or where an alleged infringement of applicable data protection law occurs.